Privacy Policy.

What information we collect

When you place an order or create an account with Butchery Brothers, we collect the following personal information:

• Full name
• Email address
• Phone number / WhatsApp number
• Delivery address and billing address
• Payment information (processed securely via payment gateway — we do not store card details)
• Order history and preferences

We may also collect non-personal data such as browser type, device type, and pages visited to help us improve our website.

How we use your information

Your personal data is used solely for the purposes of running our business and serving you as a customer:

• Processing, fulfilling, and delivering your orders
• Sending order confirmations and delivery updates via email and WhatsApp
• Responding to customer service enquiries
• Processing payments and issuing refunds
• Marketing communications (only if you have opted in)
• Improving our website and products based on usage data

Who we share your information with

Butchery Brothers does not sell or rent your personal data to third parties. We may share your data with the following service providers who help us operate our business:

• Delivery couriers — your name, address, and phone number to fulfil your order
• Payment processors — to securely handle transactions
• Website hosting providers — to maintain and secure our website infrastructure
• Law enforcement — only when required by law or court order

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and cart contents.

We use the following types of cookies:

• Essential cookies — required for the website and shopping cart to function properly
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — used to show relevant ads on third-party platforms (only if you consent)

You can control cookie settings through your browser. Note that disabling essential cookies may affect your ability to shop on our site.

Your rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw consent for marketing communications at any time
• Request deletion of your personal data (subject to legal and operational requirements)

To exercise any of these rights, please contact us at hello@butcherybrothers.com.my.

Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Order data is typically retained for 7 years for tax and accounting purposes. You may request earlier deletion of your marketing preferences at any time.

Contact us about privacy

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

• Email: hello@butcherybrothers.com.my
• WhatsApp: +60 1X-XXX XXXX

For more information on Malaysia's data protection laws, visit pdp.gov.my.